Apply For MTN Nigeria Engineer – Change and Service Assurance

Reports To: Manager – Change Management and Service Assurance

Division: Networks

Location: Nigeria

MTN Nigeria is a telecommunications company and a subsidiary of the South African multinational mobile telecommunications company MTN Group Limited. 

  • Background: MTN Nigeria is one of the largest telecommunications operators in Nigeria, providing a range of mobile communication services, including voice, data, and digital services.
  • Services : MTN Nigeria offers various services, including prepaid and postpaid mobile plans, data plans, mobile banking services, and other value-added services.
  • Network Coverage: The company has an extensive network coverage across Nigeria, serving millions of subscribers.
  • Mobile Money : MTN Nigeria operates a mobile money service known as “MTN Mobile Money,” allowing users to perform financial transactions through their mobile phones.
  • Corporate Social Responsibility : MTN Nigeria is involved in various corporate social responsibility initiatives, contributing to community development, education, and health projects.
  • Regulatory Compliance : As with other telecommunications companies, MTN Nigeria operates in compliance with the regulatory requirements set by the Nigerian Communications Commission (NCC) and other relevant authorities.

Job Description

  • Table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issue an agenda and circulate all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration.
  • Liaise with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules.
  • Update the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
  • Review all implemented changes to ensure that they have met their objectives and refer back any that have been backed out or have failed.
  • Provide advice and support for the design, planning, development and introduction of new services, ensuring these are consistent with the principles and contractual agreements and that the suppliers are fully engaged and involved early to ensure they can provide appropriate and good value service offerings across the company.
  • Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
  • Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
  • Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
  • Use developed measurement systems to track adoption, utilization and proficiency of individual changes.
  • Work with project teams to integrate change management activities into the overall project plan.
  • Assist in implementation of an automated system for daily Network Service Management Centre (NSMC) activities and Change management KPIs.
  • Interface with third party companies (Co-location partners and other GSM Company providers) to ensure appropriate and effective communications are in place for all stakeholders including ensuring escalation routes are clear and well managed)
  • Provide regular updates on MTNN performance and other network issues to all the stake holders (Analyze change records to determine any trends and produce regular management report).


  • First degree in Electrical Electronics/Computer Science/Engineering or a related field.
  • Procession of professional certification (UNIX, CCNA) certification is advantageous
  • Fluent in English 


3 – 7 years of experience which includes;

  • Experience in light current, telecommunications or a related field.
  • Experience in GSM switching environment preferably working on Ericsson, Huawei and Siemens switches is desirable
  • Experience working in a medium-sized organization 

Required Skills

  • Analytic Skill

ABOUT MTN Nigeria 

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

Eligible Females and People with Disabilities are encouraged to apply.

MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

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