Mission ICT Expert at Action Against Hunger

Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life-threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.

We are recruiting to fill the position below:

Job Title: Mission ICT Expert 
Location: Abuja
Employment Type: Full-time
Reporting to: Head of Department Logistics
Proposed start date: September 2024

  • Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.) and the rationalization of associated costs;
  • Ensure the technological watch in terms of internet connection and means of telecommunications;
  • Define a strategy concerning the means of telecommunication adapted to the mission in connection with the other departments (in particular security);
  • Create and follow the indicators allowing to monitor the means of communication (use, availability, costs, contracts etc.);
  • Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals;
  • Provide users with training on equipment and applications;
  • Manage daily technical support requests;
  • Ensure the capitalization of data and procedures related to the use of computer and network resources and ensure their dissemination;
  • Troubleshoot common user issues;
  • Provide software support to users for information and email sharing;
  • Report the problems encountered and the solutions provided to the manager and team members;
  • Ensure the identification of training needs, the development of training materials and their organization;
  • Create and monitor indicators to monitor user satisfaction;
  • Treat all users in a respectful and fair manner, in accordance with ACF’s code of conduct and policies (gender, safeguarding, etc.);
  • Carry out a monthly inventory and update the equipment list;
  • Produce an ICT activity report on a monthly basis and send it to its managers (equipment fleet indicators, telecom indicators, user satisfaction indicators);
  • Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards;
  • Organize any donations / recycling in compliance with the standards at the end of the contract;
  • Propose, validate and ensure the implementation of an ICT strategy;
  • Develop and monitor the network with partners (NGOs, donors, etc.) at the technical and operational level;
  • Ensure regular points with report;
  • Organize recruitment and integration into the team;
  • Train and provide technical support to team members;
  • Develop and monitor individual action plans;
  • Manage schedules, organization and coordinate the distribution of work;
  • Ensure the evaluations of the team members.

Position Requirements

  • Bachelor’s Degree in Information Technology;
  • Professional certificate(s) in ICT sector;
  • A Master’s Degree in IT-related field is an added advantage;
  • Minimum of 3 – 5 years work experience required;
  • Work experience in team management;
  • Significant experience working in a similar position;
  • Capacity to conduct training;
  • Strong verbal, written and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment;
  • Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
  • Capacity for analysis, synthesis and reporting of large amounts of information.

Application Closing Date
15th July, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online