OPAY – We’re one of the leading professional services firms in the country with offices in Lagos, Abuja and Port Harcourt, over 1000 staff and 31 resident partners. We are committed to serving as a force for integrity, good sense and wise solutions to the problems facing businesses and the capital markets.
OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.
Applications are invited from interested and qualified candidates to apply for the latest recruitment at Opay Nigeria.
Cards Operations Manager
Job Description:
OPay is seeking a highly organized and experienced Card Operations Manager to oversee all aspects of our card operations. The ideal candidate will possess a strong understanding of card processing, vendor management, and team leadership. This role requires meticulous attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities:
- Card File Management:
- Handle and supervise card file generation for upload to Interswitch.
- Update and closely track online card file updates with Interswitch.
- Record, update, and monitor card file updates with card personalization companies.
- Team Leadership & Supervision:
- Supervise a telesales team on daily job activities related to customer engagements.
- Supervise a Card Logistics team on daily job activities concerning OPay card distribution to Agents and Consumers.
- Supervise monthly payroll processing and submission to approving departments.
- Vendor & Partner Relationship Management:
- Manage relationships with vendors, including card personalization companies and card logistics companies.
- Maintain strong relationships with the Interswitch Card Operations Team.
- Foster and maintain relationships with the Verve Card Business Team.
- Manage other vendor relationships as needed.
- Inventory & Audit:
- Conduct monthly card inventory audit exercises with card personalization companies.
- Perform monthly physical visitations to production plants of card personalization companies for physical card counts.
- Process Optimization:
- Ensure all card operations processes are efficient and compliant.
- Identify and implement process improvements to enhance operational effectiveness.
- Reporting:
- Generate regular reports on card operations performance and key metrics.
Qualifications and Requirements:
- Bachelor\’s degree in Business Administration, Finance, or a related field.
- Minimum of 3 – 5 years of experience in card operations, preferably within the fintech or banking industry.
- Strong understanding of card processing and payment systems (Interswitch, Verve, etc.).
- Proven experience in vendor management and relationship building.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Exceptional attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Experience with logistics management is a plus.
Method of Application
Qualified and interested candidates should apply by clicking the LINK below.
