Customer Support Officer at Bumpa
In today’s fast-paced world, commerce is rapidly transitioning to digital platforms. The way we buy, sell, and exchange value is evolving at an unprecedented rate. Buyers are seeking more convenient ways to shop, pay for products and services, and engage with businesses.
Meanwhile, sellers aim for greater control over how they manage their operations, interact with customers, and collect valuable data. This digital shift creates a dynamic landscape where businesses must adapt quickly to remain competitive.
Customer Support Agent – Outbound
Job Specifications:
- Type: Full Time
- Qualifications: BA/BSc/HND
- Location: Lagos, Nigeria
- Category: Customer Care Jobs
Job Description:
Are you proactive, tech-savvy, and results-driven? We’re seeking a Customer Support Agent – Outbound to join our team. This role focuses on engaging high-potential sign-ups, converting them to premium users, and ensuring seamless onboarding on the Bumpa platform.
You will play a vital role in helping merchants unlock the full value of Bumpa’s tools while building lasting relationships.
Key Responsibilities:
- Proactively reach out to new high-potential sign-ups via phone and email, driving conversions to premium plans.
- Conduct product demonstrations and training sessions to showcase Bumpa’s features and benefits.
- Build trust and rapport with merchants using empathetic communication and a customer-first approach.
- Assist merchants in account setup, configuration, and achieving their first value milestones.
- Collaborate with the support team to resolve technical issues encountered during onboarding.
- Monitor merchant progress, ensuring optimal platform utilization.
- Evaluate onboarding trends and provide weekly, monthly, and quarterly reports.
- Work cross-functionally with support and account management teams to enhance onboarding strategies.
Qualifications and Requirements:
- Bachelor’s degree in Business, Marketing, Communication, or related fields.
- Entry-level experience (0-2 years).
- Excellent interpersonal and communication skills.
- Metrics-driven mindset with a proven ability to exceed performance goals.
- Familiarity with tools like Freshdesk, CRM software, Slack, and Google Suite (a plus).
Relationship Manager, Corporate Banking – Energy
Job Specifications:
- Type: Full Time
- Qualifications: BA/BSc/HND – MBA/MSc/MA
- Location: Lagos, Nigeria
- Category: Media
Job Description:
Commerce is transforming into a fully digital experience, and Bumpa is at the forefront of this revolution. As a Relationship Manager in Corporate Banking – Energy, you will play a crucial role in enabling businesses to navigate the digital landscape effectively. This role demands creativity, strategic thinking, and a deep understanding of digital commerce.
Junior Graphic Designer
Job Specifications:
- Type: Full Time
- Qualifications: BA/BSc/HND
- Location: Lagos, Nigeria
- Category: Media
Job Description:
Bumpa is redefining digital commerce in Africa, and we’re looking for a creative and motivated Junior Graphic Designer to join our team. In this role, you will contribute to creating compelling designs that align with our brand and business goals.
Quality Assurance Engineer
Job Specifications:
- Type: Full Time
- Qualifications: BA/BSc/HND – MBA/MSc/MA
- Location: Lagos, Nigeria
- Category: ICT Jobs
Job Description:
Join the Bumpa Engineering Team as a Quality Assurance Engineer and contribute to creating seamless digital commerce experiences for small businesses across Africa. This role involves crafting and executing meticulous test plans to enhance user experiences.
Method of Application
Interested and qualified candidates should apply by clicking on the LINKS below.